Customer Service Terms and Conditions,
                              Shipping and Handling Policies


1. Customer satisfaction guaranteed. We accept returns and exchanges, but  
    shipping and handling and insurance fees that already spent are non-refundable. Returns  
    and exchanges must be made within 14 days after delivery .

2. In very rare situations, if our dvd discs can not be played in your DVD player, we can
    replace with vhs versions.

3. International buyers are responsible for your countries' customs taxes. Items will be
    shipped and declared as gift or sample.

4. Shipping and handling rates:
    In the U.S., item normally delivered within 24 hours via USPS with delivery confirmation,      
    which normally takes 2-5 business days to deliver. The total cost  for single item is $6.00.

5. Contact us for multiple-item shipping and handling rate and available discount.

6. Contact email:
service@ctaichi.com. Phone: 571-426-4206 if needed. 

How to order:

1. Credit Cards: the
Add to Cart button will take you to Paypal's secure server where you can pay with credit cards on line. It is safe, easy, and free. If this option is not working you can use the following options.

2. Order by Money Order or Casher's Check: Send check to:

      Crystal Tai Chi Co.
      42567 Nations St.
      Chantilly, VA 20152.

      Please attach a note and specify item title, format (DVD or VHS), your address, phone number  and email address.

3. Order with credit card via
FAX: Fax to 703-327-7914
    Please specify
                (1) item title and format (DVD or VHS),
                (2) your full name, address, phone number, email address.
                (3) Credit Card type: (Visa, Master, American Express, Discover et al.)
                (4) Credit Card number:
                (5)  Expiration date.
                (6) Security code.

4. Order with credit card via phone:
571-426-4206.
                                                           
                                                            
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